Legal
Last updated 25 September 2026
SuggiGather is operated by SuggiCare Pty Ltd. This policy explains how refunds work for gathering purchases, subscription plans, and any hardware bundled with your order.
You can request a full refund within 14 days of your order date, provided the service has not yet been used to host a gathering.
A purchase is considered used once a gathering has been created or hosted under the plan or credit you bought. If no gathering has been hosted, the 14 day refund window applies.
This applies to single gathering purchases and to the first payment of a subscription plan.
Some purchases include physical hardware, such as readers and adhesive tags. Hardware can be returned for a refund within the same 14 day window, provided it is unused, in its original packaging, and accompanied by your order details.
Once hardware has been opened or deployed, it cannot be refunded, but the software portion of your purchase remains eligible if no gathering has been hosted.
Return shipping for hardware is at your expense unless the item arrived damaged or incorrect. Contact support and we will arrange the return.
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and look up your order, or contact SuggiGather support and we will help you.
You will need the email address used at checkout or your order number.
You can cancel a subscription at any time from your dashboard. Cancellation takes effect at the end of your current paid period, and you keep full access until then.
After the first payment, renewal payments can be refunded within 14 days of the renewal date, provided no gathering has been hosted during that renewal period.
Approved refunds are returned to your original payment method. Paddle typically completes software refunds within 5 to 10 business days. Hardware refunds are issued once the returned equipment is received and inspected.
If you have any questions about refunds, contact SuggiGather support. We are operated by SuggiCare Pty Ltd.